Frequently Asked Questions

What is a Pocket Door?
A pocket door is an internal sliding door, usually used in domestic applications, which slides within the wall cavity. Various kits are available which facilitate this, these kits usually include the sliding gear to carry the door and a set of components to create the “pocket” where the door retracts to when open. Most kits have the door hung from the top on brackets and require a supporting “goalpost” frame, usually made of timber/metal stud to carry the weight of the door.

Can I use any door?
Kits are designed to accommodate any timber or framed door and each kit states the specific door size to be installed. Our kits include many readily available UK standard door sizes, for example 2040mm high x 726mm wide and 40mm thick. Your local builders merchant will almost certainly have a range of doors in stock to suit our kits but if you have any queries please call.

What do I need to do for setting out my wall?
You will need to construct a “goalpost” in your wall which the kit and door fits within, please see fitting instructions for a full explanation. Our kits are designed to be used with 70mm thick stud*, which result in a 95mm thick wall once plasterboarded both sizes in 12.5,mm thick board. If being skimmed this results in a 100mm thick finished wall.
*70mm timber stud is readily available from builders merchants. Please note, it is usually called 3″ x 2″ (75x50mm) but once it has been regularised or Planed All Round (PAR), the finished size is approximately 70 x 45mm.

What are the lead times?
We will usually ship your order the day after it is placed, orders received before 11am we might be able to dispatch the same day but cannot guarantee this. As standard kits are delivered to mainland UK addresses on a courier which is a 1-2 day service. If for any reason we cannot do this we will contact you to advise.

All pricing shown excludes VAT and Delivery

We have standard delivery prices which are based on postcode. Standard delivery pricing covers the most frequently requested baskets of goods, for example a pocket kit or a pocket kit and door. If you wish to order e.g. a set of flush pulls, or other smaller item only please contact the sales office for a delivery quote.

What do I do if I want to return something or have a query?
Please contact us on e:mail at quoting your purchase order reference.