1. THESE TERMS
1.1 Who is covered by these terms and conditions. These terms and conditions apply to you if you purchase goods from us as a consumer. If you are purchasing goods from us as a business please
refer to our terms of business applicable to business customers.
1.2 What these terms cover. These are the terms and conditions on which we supply goods to you.
1.3 Why you should read them. Please read these terms carefully before you submit your order to us.
These terms tell you who we are, how we will provide goods to you, how you and we may change end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. Www.pocketdoorkit.co.uk is a trading site for Royde & Tucker Limited, a company
registered in England and Wales. Our company registration number is 00531276 and our registered
office is at Unit 6 Bilton Road, Cadwell Lane, Hitchin, Hertfordshire, SG4 0SB.
2.2 How to contact us. You can contact us by telephoning our customer service team on 0845 524
0100 or by writing to us at firstname.lastname@example.org and Royde & Tucker Ltd, Bilton Road,
Cadwell Lane, Hitchin, SG4 0SB.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to
you at the email address or postal address you provided to us when you place your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when you receive an
order confirmation from the website (order acceptance), at which point a contract will come into
existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this
and will not charge you for the goods. This might be because the goods are out of stock, because of
unexpected limits on our resources which we could not reasonably plan for, because we have
identified an error in the price or description of the goods or because we are unable to meet a
delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we
accept your order. It will help us if you can tell us the order number whenever you contact us
about your order.
4. OUR GOODS
4.1 Goods may vary slightly from their pictures. The images of the goods on our website, catalogues
and in our sales material are for illustrative purposes only. Although we have made every effort to
display the colours and finish accurately, we cannot guarantee that the images displayed on our
website or in our catalogues and sales material accurately reflect the colour or finish of the goods.
Your goods may vary slightly from those images. We may also make variations to the appearance
of our goods to incorporate improvements or allow for manufacturing alterations and we are
therefore unable to guarantee that the goods will be identical to those displayed on our website or
in our catalogues and sales material. Although we have made every effort to be as accurate as
possible, all sizes, weights, capacities, dimensions and measurements indicated on our website or
in our catalogues and sales material include a margin of tolerance.
4.2 Packaging of goods may vary. The packaging of the goods may vary from that shown in images on
4.3 Making sure your measurements are accurate. If we are supplying the goods to measurements
you have given us are responsible for ensuring that these measurements are correct.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 ‐ Your rights to end the contract).
6. OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the goods. We may change the goods:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a
safety issue. These changes will not affect your use of the goods.
7. PROVIDING THE GOODS
7.1 Delivery costs. The costs of delivery will be as advised in the order confirmation you receive from
us in our email acceptance to you.
7.2 When and how we will provide the goods. During the order process we will let you know when we
will provide the goods to you. We will deliver the goods to you as soon as possible, usually within a
few days, in any event within 30 days after the day on which we accept your order. Delivery
periods very and depend on how long it takes to obtain and/or produce the relevant goods.
However, our standard practice is to arrange delivery via a nominated delivery carrier who will
provide a kerbside delivery service only. It is your responsibility to ensure that suitable personnel
and/or resources are located at the delivery location to take delivery of the relevant goods.
7.3 We are not responsible for delays outside our control. If our supply of the goods are delayed by
an event outside our control then we will contact you as soon as possible to let you know and we
will take steps to minimise the effect of the delay. Provided we do this we will not be liable for
delays caused by the event, but if there is a risk of substantial delay you may contact us to end the
contract and receive a refund for any goods you have paid for but not received.
7.4 Collection by you. If you have asked to collect the goods from our premises, you can collect them
from us at any time during our working hours of 9:30 am and 4:30 pm on weekdays (excluding
7.5 If you are not at home when the goods are delivered. If no one is available at your address to take
delivery and the goods cannot be posted through your letterbox, our delivery carrier will leave you
a note informing you of how to rearrange delivery or collect the goods from a local depot.
7.6 If you do not re‐arrange delivery. If you do not collect the goods from us as arranged or if, after a
failed delivery to you, you do not re‐arrange delivery or collect them from a delivery depot we will
contact you for further instructions and may charge you for storage costs and any further delivery
costs. If, despite our reasonable efforts, we are unable to contact you or re‐arrange delivery or
collection we may end the contract and clause 10.2 will apply.
7.7 When you become responsible for the goods. The goods will be your responsibility from the time
we deliver the goods to the address you gave us or you collect it from us.
7.8 When you own goods. You own the goods once we have received payment in full.
7.9 What will happen if you do not give required information to us. We may need certain information
from you so that we can supply the goods to you, such as the required measurements for the
goods. If so, this will have been stated in the description of the goods on our website, our
catalogue or sales material. We will contact you to ask for this information if you have not provided
it during the sales process. If you do not give us this information within a reasonable time of us
asking for it, or if you give us incomplete or incorrect information, we may either end the contract
(and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for
any extra work that is required as a result. We will not be responsible for supplying the goods late
or not supplying any part of them if this is caused by you not giving us the information we need
within a reasonable time of us asking for it.
7.10 We may suspend supply of the goods if you do not pay. If we are supplying the goods in stages
and you do not pay us for the goods when you are supposed to (see clause 12.4) and you still do
not make payment within 5 days of us reminding you that payment is due, we may suspend the
supply of any undelivered goods until you have paid us the outstanding amounts. We will contact
you to tell you we are suspending supply of the goods. We will not suspend the goods where you
dispute the unpaid invoice (see clause 12.6). As well as suspending the goods we can also charge
you interest on your overdue payments (see clause 12.5).
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will depend on
what you have bought, whether there is anything wrong with it, how we are performing and when
you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the
contract (or to get the goods repaired or replaced or to get some or all of your money
back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we
are going to do, see clause 8.2; and
(c) If you have just changed your mind about the goods, see clause 8.3. You may be able to
get a refund if you are within the cooling‐off period, but this may be subject to deductions
and you will have to pay the costs of return of any goods.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a
contract for a reason set out at (a) to (e) below the contract will end immediately and we will
refund you in full for any goods which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the goods or these terms which you do
not agree to;
(b) we have told you about an error in the price or description of the goods you have ordered
and you do not wish to proceed;
(c) there is a risk that supply of the goods may be significantly delayed because of events
outside our control;
(d) we have suspended supply of the goods for technical or safety reasons, or notify you we
are going to suspend them for technical or safety reasons, in each case for a period of
more than 4 weeks; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most
goods bought by email, fax or phone you have a legal right to change your mind within 14 days and
receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in
more detail in these terms.
8.4 When you don’t have the right to change your mind. You do not have a right to change your mind
in respect of:
(a) any goods which we inform you during the sales process is outside our standard range and
needs to be cut to measure or tailor made using a non‐standard material or colour; and
(b) any goods which become mixed inseparably with other items after their delivery, for
example, they have been fitted with other parts
8.5 How long do I have to change my mind? You have 14 days after the day you (or someone you
nominate) receives the goods, unless your goods are split into several deliveries over different
days. In this case you have until 14 days after the day you (or someone you nominate) receives the
last delivery to change your mind about the goods.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one
of the following:
(a) Email customer services at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) By post. Simply write to us at the below address, including details of what you bought, when you ordered or received it and your name and address.
9.2 Returning goods after ending the contract. If you end the contract for any reason after goods have
been dispatched to you or you have received them, you must return them to us. You must send the
goods back to us at Royde & Tucker Ltd, Bilton Road, Cadwell Lane, Hitchin, SG4 0SB. Please email us at firstname.lastname@example.org for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling in writing you wish to end the contract.
9.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the goods are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the
goods or these terms, an error in pricing or description, a delay in delivery due to events
outside our control or because you have a legal right to do so as a result of something we
have done wrong.
In all other circumstances (including where you are exercising your right to change your mind)
you must pay the costs of return.
9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting
the goods from you, we will charge you the direct cost to us of collection.
9.5 How we will refund you. We will refund you the price you paid for the goods including delivery
costs, by the method you used for payment. However, we may make deductions from the price, as
9.6 Deductions from refunds if you are exercising your right to change your mind. If you are
exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction
in the value of the goods, if this has been caused by your damaging them or handling them
in a way which would not be permitted in a shop. If we refund you the price paid before
we are able to inspect the goods and later discover you have damaged or handled them in
an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive
delivery method we offer. For example, if we offer delivery of the goods within 3‐5 days at
one cost but you choose to have the goods delivered within 24 hours at a higher cost,
then we will only refund what you would have paid for the cheaper delivery option.
9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you
are exercising your right to change your mind then:
(a) If the goods are goods and we have not offered to collect them, your refund will be made
within 14 days from the day on which we receive the goods back from you or, if earlier,
the day on which you provide us with evidence that you have sent the goods back to us.
For information about how to return the goods to us, see clause 9.8.
(b) In all other cases, your refund will be made within 14 days of your telling us you have
changed your mind
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for the goods at any time by
writing to you if:
(a) you do not make any payment to us;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is
necessary for us to provide the goods, for example, measurements for the goods; or
(c) you do not, within a reasonable time, allow us to deliver the goods to you or collect them
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out
in clause 10.1 we will refund any money you have paid in advance for goods we have not provided
but we may deduct or charge you reasonable compensation for the net costs we will incur as a
result of your breaking the contract.
11. IF THERE IS A PROBLEM WITH THE GOODS
11.1 How to tell us about problems. If you have any questions or complaints about the goods, please
contact us. You can telephone our customer service team at 0845 524 0100 or write to us at
email@example.com and Royde & Tucker Ltd, Bilton Road, Cadwell Lane, Hitchin, SG4 0SB.
11.2 Summary of your legal rights. We are under a legal duty to supply goods that are in conformity
with this contract. Nothing in these terms will affect your legal rights.
11.3 Your obligation to return rejected faulty goods. If you wish to exercise your legal rights to reject
goods you must send them back to us or allow us to collect them from you. We will pay the costs
of postage or collection. Please email us at firstname.lastname@example.org for a return label or to arrange collection.
12. PRICE AND PAYMENT
12.1 Where to find the price for the goods. The price of the goods (which includes VAT) will be the price
advised to you by our sales team when you place your order (or, if no price is advised, the price set
out in our published price list in force as at the date of your order) and will be confirmed to you in
our order acceptance. We take all reasonable care to ensure that the price of the goods advised to
you is correct. However please see clause 12.3 for what happens if we discover an error in the
price of the goods you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date
and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have
already paid for the goods in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some
of the goods we sell may be incorrectly priced. We will normally check prices before accepting your
order so that, where the good’s correct price at your order date is less than our stated price at your
order date, we will charge the lower amount. If the good’s correct price at your order date is higher
than the price stated to you, we will contact you for your instructions before we accept your order.
12.4 When you must pay and how you must pay. We accept payment by MasterCard, Visa and Maestro
credit and debit cards. You must pay for goods before we dispatch them. We will not charge your
credit or debit card until we dispatch the goods to you.
12.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we
may charge interest to you on the overdue amount at the rate of 3% a year above the base lending
rate of HSBC Bank PLC from time to time. This interest shall accrue on a daily basis from the due
date until the date of actual payment of the overdue amount, whether before or after judgment.
You must pay us interest together with any overdue amount.
12.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us
promptly to let us know and we will not charge you interest until we have resolved the issue.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with
these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our
breaking this contract or our failing to use reasonable care and skill, but we are not responsible for
any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that
it will happen or if, at the time the contract was made, both we and you knew it might happen, for
example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your
legal rights in relation to the goods including the right to receive goods which are: as described and
match information we provided to you and any sample or model seen or examined by you; of
satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill
and care and, where installed by us, correctly installed; and for defective goods under the
Consumer Protection Act 1987
13.3 We are not liable for business losses. We only supply the goods to you as a consumer for domestic
and private use. If you use the goods for any commercial, business or re‐sale purpose we will have
no liability to you for any loss of profit, loss of business, business interruption, or loss of business
13.4 If you are a consumer, any manufacturer’s guarantee is in addition to, and does not affect, your
legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is
available from your local Citizens’ Advice Bureau or Trading Standards office.
14. OUR WARRANTY FOR THE GOODS
We will at our option repair or replace the defective goods, or refund the price of the defective
goods in full.
14.1 The warranty in clause does not apply to any defect in the relevant goods arising from:
(a) incorrect installation of the goods (including installation which is not in accordance with
any written or oral fitting instructions supplied with the relevant goods);
(b) fair wear and tear;
(c) wilful damage, abnormal storage or working conditions, accident, negligence by you or by
any third party;
(d) any alteration or repair by you or by a third party without our written consents; or
(e) any specification provided by you.
14.2 This warranty is in addition to, and does not affect, your legal rights in relation to goods that are
faulty or not as described. Advice about your legal rights is available from your local Citizens’
Advice Bureau or Trading Standards office.
15. HOW WE MAY USE YOUR PERSONAL INFORMATION
15.1 How we will use your personal information. We will use the personal information you provide to
(a) to supply the goods to you;
(b) to process your payment for the goods; and
(c) if you agreed to this during the order process, to give you information about similar goods
that we provide, but you may stop receiving this at any time by contacting us.
15.2 We will only give your personal information to third parties where the law either requires or
allows us to do so.
16. OTHER IMPORTANT TERMS
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations
under these terms to another organisation.
16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights
or your obligations under these terms to another person if we agree to this in writing.
16.3 Nobody else has any rights under this contract. This contract is between you and us. No other
person shall have any rights to enforce any of its terms. Neither of us will need to get the
agreement of any other person in order to end the contract or make any changes to these terms.
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs
of these terms operates separately. If any court or relevant authority decides that any of them are
unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist
immediately that you do anything you are required to do under these terms, or if we delay in
taking steps against you in respect of your breaking this contract, that will not mean that you do
not have to do those things and it will not prevent us taking steps against you at a later date. For
example, if you miss a payment and we do not chase you but we continue to provide the goods, we
can still require you to make the payment at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are
governed by English law and you can bring legal proceedings in respect of the goods in the English
courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the
Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in
respect of the goods in either the Northern Irish or the English courts